Welcome to Lanes Assistance Services
Lanes Assistance Services is set to become the major name in network management for insurance companies.
Building repair and restoration
Here we have a core national network of 80 building repair contractors covering all trades and specialisations. Monitored constantly through our claim management system, our network delivers an enviable 35-day claim cycle. On top of that, we achieve exceptional levels of customer satisfaction, policyholder retention and client approval.
Emergency and insured emergency
With a choice of total insured solutions; tailored packages with optional add-on cover; or straightforward pay-as-you-go arrangements, and a complete and extensive network of specialists and contractors, we respond quickly and effectively to any emergency or repair situation.
As for our credentials, Lanes Assistance Services is part of the Lanes Group plc, a highly respected and well-established national organisation with a reputation for service, quality and innovation. That means you can have absolute confidence in our capacity to cope, whatever the situation.
Add to that a strong and successful management team with many years of experience and an impressive track record dealing with insurance claims and customer service issues, and you can be sure that we know our business inside out.