Claim Management Systems
Claim Management
Lanes Assistance Services uses advanced claim management software, Gclaim, a web system with built-in disaster recovery.
Everyone involved in a claim — insurer, loss adjuster, repairer, auditor — has real time access to view and / or update files via the Internet using secure, encrypted login and password.
Key functionality includes:
- • the ability to capture policyholder, claim and policy details electronically
- • open communication between involved parties using email and SMS technology
- • comprehensive, time - and date -stamped event log with case history summary
- • network members can upload or capture reports, documents, photographs, etc
- • data can be uploaded or captured remotely, using digital pen technology
- • network members provide estimates by using the online schedule of rates and estimating software
- • easy management of uploaded photos and document images
- • advanced scheduling and estimating tool
- • on line alerts ensure key service criteria are met
- • extensive on line management information
- • built in surge capacity
- • all network members’ information held on system
Key benefits are:
- • complete visibility of all case records
- • reduced costs through automation of the claim process
- • remote auditing, file reviews and online tracking
- • rapid review and authorisation of reports and estimates
- • improved communication
- • accurate and consistent estimating
- • proactive communication results in fewer complaints
- • encourages flexible remote working
- • eliminates paper records
- • active workflow management for better customer service
- • detailed management information available online, in real time, 24/7